I led user experience for complex healthcare platforms - aligning product, engineering, data and compliance to deliver adoption, governance and speed at enterprise scale.
Directed User Experience Leadership strategy and delivery for a large US healthcare technology platform spanning revenue cycle, pricing analytics, code intelligence and CDM analysis. Focused on consolidating legacy tools, embedding analytics, and establishing robust governance.
Migrated fragmented tools into a unified cloud experience to increase adoption and reduce risk.
Role hierarchies, least‑privilege defaults, auditability.
Analytics embedded directly in context with action handoffs.
Design system leadership; reusable toolkits to accelerate delivery.
Guided pathways, parity tracking, and adoption telemetry; ensured continuity during transitions.
Native reporting with role‑aware access, presets, and performance optimizations.
Enterprise views across completeness, timeliness, validity and lineage with anomaly alerts.
Unified ICD‑10/CPT/HCPCS lookups with crosswalks, synonyms and context.
Scoped privileges, conflict resolution flows, and alignment with API and audit constraints.
Reduced code validation time with streamlined details and related context.
Faster anomaly detection via advanced filtering and drill‑downs.
Improved underpayment identification with simplified modelling.
Copilot for docs, user stories and responsive layout scaffolding; improved speed and consistency.
Expanded patterns; reduced rework across teams.
In‑app transition messaging, enablement sessions, telemetry‑based follow‑ups.
Higher adoption, lower operational cost.
Stronger security and regulatory compliance.
Proactive decisions driven by visible data health.
AI‑assisted workflows shortened cycle times.